Returns and Exchanges

Return Policy Overview

In our commitment to taking care of you every step of the way, we offer a hassle free 30-day return policy. If you feel unsatisfied with your purchase for any reason, you may return your order to us within 30 days of the delivery date.

To Return a Purchase:

To make a return, simply contact our Customer Service team, who will provide you with a prepaid and fully insured FedEx 2-day shipping return label and return authorization number via email.

Please note that it can take up to 48 hours to receive your return label. Once your returned item is shipped, it should arrive at our facility within two business days, excluding weekends and holidays. All refunds will be processed within two weeks and credited back to your original payment method, unless noted otherwise. Your return must be dropped off at a FedEx location. Please do not leave your package unattended in a FedEx drop box. Once your returned item is shipped, it should arrive at our facility within two business days, excluding weekends and holidays.

All refunds will be processed within two weeks and credited back to your original payment method, unless noted otherwise. If you paid via bank wire, you will receive a refund via mail in the form of a company issued check. Any shipping fees incured at the time of checkout will not be refunded.

International orders are not subject to our free return policy. Customers returning from outside of the US will be responsible for all shipping charges. Shipping fees are subject to change based on individual countries. Additionally, shipping fees incurred at the time of placing the order will not be refunded.

Please note: Returns must be received at our facility by the 30th day of their return period and no later. Any item received after the 30-day return window will be shipped back to the customer with no refund issued. Returns are limited to two returns per customer/household per year.

Non-Refundable Items:

Custom eternity rings and jewelry, excluding engagement rings and wedding bands, cannot be returned or exchanged. These items are final sale.

Engraved jewelry items, excluding engagement rings and wedding bands, cannot be returned or exchanged. These items are final sale.

Any special orders or custom requests, excluding engagement rings and wedding bands, cannot be returned or exchanged. These items are final sale.

Price Adjustments

At Ritani, we frequently offer promotions and discounts. Price adjustments on purchases can only be made within 14 days of delivery. We cannot honor any new promotions or discounts after this timeframe.